PAIA manual

Organisations covered

Each organisation below is a private body under PAIA and has its own head and Information Officer.

Guide by the Information Regulator

The Information Regulator publishes a guide on how to use PAIA. Get it from inforegulator.org.za or ask the Information Officer for a copy.

Records that we hold

• Company records: registration documents, minutes and resolutions
• Financial records: quotations, invoices, receipts, credit notes, bank statements, tax records
• Learner records: registration details, enrolment agreements, attendance, assessments, results, certificates
• Staff records: employment contracts and payroll
• Accreditation records (for accredited programmes): registers, assessment evidence, moderation records
• Contracts with suppliers, sponsors and funders

Records available without a request

The information on this website, our privacy policy, terms and conditions and refund policy are available without a PAIA request. Learners can download their own information from My account in the learner portal.

How to ask for a record

• Complete the prescribed form (Form 2) from the Information Regulator's website.
• Send it to the Information Officer of the organisation (details above).
• Pay the prescribed request fee, if it applies. The Information Officer tells you the amount.
• We answer within 30 days. We can refuse access only on the grounds that PAIA allows.

Personal information (POPIA)

Our privacy policy explains the purposes for which we process personal information, the categories of people and information, who receives it, cross-border transfers and our security measures.

Availability of this manual

This manual is on this website. You can also ask the Information Officer for a copy.